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  1. Project Configurator - Development
  2. PCDEV-832

Service Desk Show Transition to Customer Workflow option breaks the export.

    Details

    • Type: Bug
    • Status: Done (View Workflow)
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: 2.3.9-J7, 2.4.1-J7
    • Fix Version/s: 2.4.2-J7
    • Labels:
      None
    • Critical Points:
      0

      Description

      When a workflow contains a transition which has the 'Show transition to customer'  checkbox from service desk checked and clears the resolution value then service desks add a transition property to set the resolution to -1.

      This causes Project Configurator to throw an error upon export as it cannot find a resolution with the ID of -1, however this case should be handled correctly.

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              People

              Assignee:
              prequenalama Pascual Requena Lama [X] (Inactive)
              Reporter:
              kwalker Kristian Walker
              Votes:
              5 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Structure Helper Panel