Uploaded image for project: 'Project Configurator - Development'
  1. Project Configurator - Development
  2. PCDEV-832

Service Desk Show Transition to Customer Workflow option breaks the export.

    XMLWordPrintableJSON

    Details

    • Type: Bug
    • Status: Done
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: 2.3.9-J7, 2.4.1-J7
    • Fix Version/s: 2.4.2-J7
    • Labels:
      None
    • Critical Points:
      0

      Description

      When a workflow contains a transition which has the 'Show transition to customer'  checkbox from service desk checked and clears the resolution value then service desks add a transition property to set the resolution to -1.

      This causes Project Configurator to throw an error upon export as it cannot find a resolution with the ID of -1, however this case should be handled correctly.

        Attachments

          Activity

            People

            Assignee:
            prequenalama Pascual Requena Lama [X] (Inactive)
            Reporter:
            kwalker Kristian Walker
            Votes:
            5 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: