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  1. SR for Confluence - Development
  2. SRCONF-439

ScriptRunner hanging on update

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    Details

    • Type: Bug
    • Status: Done
    • Priority: Critical
    • Resolution: Fixed
    • Affects Version/s: 5.4.16
    • Fix Version/s: 5.4.26
    • Component/s: None
    • Labels:
      None
    • Sprint:
      Bug fixing 2, Bug fixing 3
    • Epic Link:
    • Story Points:
      2
    • Critical Points:
      1.7

      Description

      Issue Description

      When attempting to update from 5.4.16 to 5.4.17 the update process will hang on the loading bar on screen. Closer inspection of the logs reveals that nothing is happening during this time.

      IMPORTANT: This issue is difficult to reproduce. We've tried to reproduce multiple times, in multiple ways. I finally managed to reproduce the issue in one of our demonstration environments.

      Steps to Reproduce

      1. Navigate to the "Manage Add-ons" menu
      2. Click the update button

      Expected Outcome

      The update should display the progress bar and complete within 1-2 mins

      Actual Outcome

      The update progresses slowly through the progress bar until it eventually appears to get stuck. Once in this state, it stays this way until someone restarts the instance.

      Versions

      Confluence 6.10.1, 6.7.2

      ScriptRunner 5.4.16

      Workarounds

      There are known workaround for this issue:

      • Disable any ScriptRunner dependent plugins that you might have installed and re-try the update.
      • If the above does not work you can uninstall ScriptRunner and then install the new version from scratch.

       

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              Assignee:
              scheesley Stephen Cheesley
              Reporter:
              scheesley Stephen Cheesley
              Votes:
              2 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: