Details
-
Bug
-
Status: Done
-
Medium
-
Resolution: Done
-
5.3.16
-
None
-
None
-
SR4J Sprint 77
-
0.5
Description
Add option to fire event for SLA.
The built-in script Bulk-fix resolution does not close the SLA of a Service Desk issue.
Please see attached ticket for how this was resolved for the customer using the following code:
if (!issue.getResolution()) { IssueInputParameters issueInputParameters = new IssueInputParametersImpl([:]) Resolution resolution = resolutionManager.getResolutionByName("Done") issueInputParameters.setResolutionId(resolution.getId()) //Replace 761 with "Resolve this issue" ID from relevant workflow IssueService.TransitionValidationResult validationResult = issueService.validateTransition(user, issue.id, 761, issueInputParameters) def errorCollection = validationResult.errorCollection log.debug(errorCollection) if (! errorCollection.hasAnyErrors()) { issueService.transition(user, validationResult) } }
We should look to update Bulk-fix resolution to handle Service Desk issues to.
