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Type:
Bug
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Status: Done (View Workflow)
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Priority:
Medium
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Resolution: Done
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Affects Version/s: 5.3.16
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Fix Version/s: 6.1.0
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Component/s: None
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Labels:None
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Sprint:SR4J Sprint 77
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Critical Points:0.5
Add option to fire event for SLA.
The built-in script Bulk-fix resolution does not close the SLA of a Service Desk issue.
Please see attached ticket for how this was resolved for the customer using the following code:
if (!issue.getResolution()) { IssueInputParameters issueInputParameters = new IssueInputParametersImpl([:]) Resolution resolution = resolutionManager.getResolutionByName("Done") issueInputParameters.setResolutionId(resolution.getId()) //Replace 761 with "Resolve this issue" ID from relevant workflow IssueService.TransitionValidationResult validationResult = issueService.validateTransition(user, issue.id, 761, issueInputParameters) def errorCollection = validationResult.errorCollection log.debug(errorCollection) if (! errorCollection.hasAnyErrors()) { issueService.transition(user, validationResult) } }
We should look to update Bulk-fix resolution to handle Service Desk issues to.
