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  1. SR for Jira - Development
  2. SRJIRA-2931

SD Behaviours executing off of the wrong ID

    Details

    • Type: Bug
    • Status: Done (View Workflow)
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: 5.4.12
    • Fix Version/s: 5.6.2
    • Component/s: Behaviours
    • Labels:
      None
    • Sprint:
      Sprint 51, Sprint 52
    • Critical Points:
      10.5

      Description

      Whenever someone tries to add a Service Desk/Request Type mapping to a Behaviour and their project's servicedesk ID and viewport ID don't match, the Behaviour will be applied to a different project instead.

      Here's an example:

      Imagine there are two projects, Project A and Project B. Project A has a servicedesk ID of 13 and a viewport ID of 12, while Project B has a servicedesk ID of 14 but a viewport ID of 13. When you try adding a Service Desk/Request Type mapping to a Behaviour for Project A, the Behaviour will actually be applied to Project B instead. Because of this, it's possible that we are somehow inadvertently mixing up the servicedesk and viewport IDs when deciding whether or not to execute a Behaviour in the customer portal.

       

       

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                Assignee:
                ahasan Ashraful Hasan [X] (Inactive)
                Reporter:
                aderossett Aidan Derossett
                Votes:
                4 Vote for this issue
                Watchers:
                16 Start watching this issue

                  Dates

                  Created:
                  Updated:
                  Resolved:

                    Structure Helper Panel