Details
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Bug
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Status: Done
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High
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Resolution: Fixed
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5.4.12
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None
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Sprint 51, Sprint 52
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10.5
Description
Whenever someone tries to add a Service Desk/Request Type mapping to a Behaviour and their project's servicedesk ID and viewport ID don't match, the Behaviour will be applied to a different project instead.
Here's an example:
Imagine there are two projects, Project A and Project B. Project A has a servicedesk ID of 13 and a viewport ID of 12, while Project B has a servicedesk ID of 14 but a viewport ID of 13. When you try adding a Service Desk/Request Type mapping to a Behaviour for Project A, the Behaviour will actually be applied to Project B instead. Because of this, it's possible that we are somehow inadvertently mixing up the servicedesk and viewport IDs when deciding whether or not to execute a Behaviour in the customer portal.
Attachments
Issue Links
- relates to
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SRJIRA-3500 jsd/runvalidator endpoint doesn't convert portal ID to service desk ID
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- Triage
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