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  1. SR for Jira - Development
  2. SRJIRA-2954

Setting readonly on a single user select field on Service Desk makes the field look hidden in the portal view

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    Details

    • Type: Bug
    • Status: Done
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: 5.4.12
    • Fix Version/s: 5.4.38
    • Component/s: None
    • Labels:
      None
    • Sprint:
      Sprint 40, Sprint 41, Sprint 42, Sprint 43
    • Critical Points:
      1

      Description

      To reproduce:

      • Ensure you have a service desk project created.
      • Add a single user picker field to one of the screens for the project, and then add it to one of the request types.
      • Set up a Behaviour to make the field read-only.
      • Go to the service desk project's customer portal and create/edit a ticket of the appropriate request type.

      Expected behaviour: The user picker field is present on the screen with its value (if any) visible, but cannot be edited.

      Actual behaviour: The field is present insofar as its label is visible, but the input element itself (and hence any value it might contain) is not visible.

      Looks like:

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            People

            Assignee:
            rholban Roland Holban [X] (Inactive)
            Reporter:
            jchoules Joanna Choules
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: