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  1. SR for Jira - Development
  2. SRJIRA-3415

Behavior script is not loaded on Service Desk if the request page loads slowly

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    Details

    • Type: Bug
    • Status: Done
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: 5.5.8
    • Component/s: Behaviours
    • Labels:
      None
    • Sprint:
      Sprint 53, Sprint 54, Sprint 55
    • Critical Points:
      1

      Description

      The behavior script mapped to the Service Desk request type will not be applied if the Service Desk request page takes more than 3 seconds to load the HTTP call

      /rest/servicedesk/<PORTAL_ID>/customer/models

      This log line is displayed inside the browser console:

      [SR Behaviours] Behaviours not applicable to the current form / screen
      

      Steps to reproduce (does not occur all the time):

      • Install the third-party plugin "Extension for Jira Service Desk" and configure some bundled fields
      • Add more than 150 fields to a request type screen (including the "Extension for Jira Service Desk" fields)
      • Add a simple behavior script on the service desk request type
      • Open the request page from the service desk portal

      Expected result:
      The request page is loaded and the behavior script is applied to the page

      Actual result:
      The request page is loaded but the behavior script is not applied to the page

      The problem is more likely to occur if you simulate a slow network.

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            Assignee:
            dluksza Dariusz Luksza
            Reporter:
            dmondardo Damiano Mondardo [X] (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: