Details
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Bug
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Status: Done
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High
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Resolution: Fixed
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None
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None
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Sprint 53, Sprint 54, Sprint 55
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1
Description
The behavior script mapped to the Service Desk request type will not be applied if the Service Desk request page takes more than 3 seconds to load the HTTP call
/rest/servicedesk/<PORTAL_ID>/customer/models
This log line is displayed inside the browser console:
[SR Behaviours] Behaviours not applicable to the current form / screen
Steps to reproduce (does not occur all the time):
- Install the third-party plugin "Extension for Jira Service Desk" and configure some bundled fields
- Add more than 150 fields to a request type screen (including the "Extension for Jira Service Desk" fields)
- Add a simple behavior script on the service desk request type
- Open the request page from the service desk portal
Expected result:
The request page is loaded and the behavior script is applied to the page
Actual result:
The request page is loaded but the behavior script is not applied to the page
The problem is more likely to occur if you simulate a slow network.