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  1. SR for Jira - Development
  2. SRJIRA-4373

SR plugin presence breaks JSD customer portal loading

    Details

    • Type: Bug
    • Status: Done (View Workflow)
    • Priority: L3
    • Resolution: Done
    • Affects Version/s: 6.1.0
    • Fix Version/s: 6.2.1
    • Component/s: None
    • Labels:
      None
    • Critical Points:
      2.1

      Description

      In some circumstances (likely environmental), the service desk portal will fail to load after selecting a request type, if ScriptRunner is installed.

      The following error will be present in the JavaScript console:

      Uncaught TypeError: Object(...)(...).select2 is not a function
          at HTMLSelectElement.<anonymous> (batch.js?locale=en-US:formatted:3236)
          at Function.each (batch.js?locale=en-US:39)
          at c.fn.init.each (batch.js?locale=en-US:35)
          at Object.select2Default (batch.js?locale=en-US:formatted:3235)
          at d.onRender (batch.js?locale=en-US:formatted:12514)
          at d.triggerMethod (batch.js?locale=en-US:3361)
          at d.render (batch.js?locale=en-US:3377)
          at d.show (batch.js?locale=en-US:3366)
          at d.show (batch.js?locale=en-US:formatted:16530)
          at Object.<anonymous> (batch.js?locale=en-US:formatted:24161)
          at c (batch.js?locale=en-US:50)
          at Object.fireWith [as resolveWith] (batch.js?locale=en-US:50)
          at Object.a.<computed> [as resolve] (batch.js?locale=en-US:50)
          at Object.<anonymous> (batch.js?locale=en-US:3448)
          at c (batch.js?locale=en-US:50)
          at Object.fireWith [as resolveWith] (batch.js?locale=en-US:50)
          at u (batch.js?locale=en-US:50)
          at XMLHttpRequest.<anonymous> (batch.js?locale=en-US:50)
      

      This seems to be related to the removal of our dependency on Select2, but it is unclear why this has such an effect on the portal JavaScript.

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              Assignee:
              rlander Reece Lander
              Reporter:
              rlander Reece Lander
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                Dates

                Created:
                Updated:
                Resolved:

                  Structure Helper Panel