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  1. SR for Jira - Development
  2. SRJIRA-4643

Service Desk: Built-in Script "Copy Project" creates invalid queue JQL search

    Details

    • Type: Bug
    • Status: Done
    • Priority: Low
    • Resolution: Done
    • Affects Version/s: 6.5.0-p5, 6.7.0
    • Fix Version/s: 6.18.0
    • Component/s: Built-in Scripts
    • Labels:
    • Sprint:
      SR4J Sprint 90
    • Critical Points:
      1.7

      Description

      Description
      When a Jira Service Desk Admin copies a project using the built-in script "Copy project", the new project's "Issues to show" search criteria is prefixed with a project code that doesn't match the new project.

      Steps to reproduce

      1. In Jira Service Desk project admin > Manage Apps
      2. Navigate to ScriptRunner's Built-in scripts
      3. Select "Copy project"
      4. Select a parent Service Desk project
      5. Select 'Copy queue' as an option
      6. Click Run
      7. Once complete, navigate to the new Project created.
      8. Navigate to the new project's queue
      9. Click More Options (...) > Edit Queue
      10. Review the 'Issues to show' input field

      Expected behaviour
      The "Issues to show" field is prefixed with the new project key, or nothing at all. This allows new tickets created via the project's service desk to appear in the queue automatically.

      Actual behaviour
      The "Issues to show" field is prefixed with a parent project key that doesn't match the new project key. This means new tickets created through the service desk don't appear in the queue unless you use the workaround below.

      Workaround
      Remove the prefix "{{project = KEY AND }}" from the "Issues to show" field.

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              Assignee:
              twozniak Tomasz Wozniak
              Reporter:
              jbaldwin Joe Baldwin
              Votes:
              2 Vote for this issue
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              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: