Setting a form value via initializer for the Description field does not work in JSM Customer Portal in Jira version 8.15. We believe that this is due to the new feature in JSM that changes the Description field to use Wiki Style Renderer in the portal.
- Set up a Jira 8.15 instance with ScriptRunner
- Create a new Behaviour with a Service Desk mapping. Use the code below in the initialiser.
- Head to the customer portal.
- Choose the Request Type with the Description field visible in the Create screen.
The form value will be set for the Description field in the Customer Portal via Behaviours as seen here (tested with SR 6.17, Jira 8.13.2): Set Description Value in 6.17.webm
The form value is not set for the Description field in the Customer Portal via Behaviours as seen here: Description not set 6.19.webm