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  1. SR for Jira - Development
  2. SRJIRA-6118

Database Picker fields use ID instead of display value in Customer email notifications

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Details

    • Bug
    • Status: Triage
    • Low
    • Resolution: Unresolved
    • 6.57.0
    • None
    • Script Fields
    • None
    • 0.7

    Description

      Steps to Reproduce

      1. Create a Database Picker field
      2. Add the field into a Jira Service Management Project's request
      3. Edit the Jira Service Management Project's Customer Notifications (Issue Created) to include the request details: ${request.details}
      4. Raise a request inputting value into the Database Picker from the Customer Portal

      Expected Behaviour

      The sent Customer Notification would show the selected Database Picker fields display value

      This is how it looks like in the Request (Customer Portal side)

      Actual Behaviour

      The sent Customer Notification would show the selected Database Picker fields ID value instead

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            Unassigned Unassigned
            imazuki Irfan Mazuki
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            Dates

              Created:
              Updated: