Built-in Escalation service Job sends notification issue updated even though set parameter to DO_NOT_DISPATCH and sendMail false.
Provide a detailed step-by-step process to reproduce the problem.
- Create an Escalation service Job to update the field value.
- Configure the Job as follow and let the Action field empty:
- Add additional actions to update the issue and set the parameter to DO_NOT_DISPATCH and sendMail = false. Example:
Issue is updated, and an email notification is not sent.
Issue is updated, and an email notification is sent.
- It can only replicate when the Action field is empty.