When using Behaviours for JSM Customer Portal, it doesn't get triggered for anonymous users (not logged in). This prevents use cases such as for public users raising tickets in a JSM Portal with public access.
- Create a new Behaviour and map it to JSM project and all Request Types
- Add Description field in and set it as 'Read-only'
- While logged in, go to the mapped Request Type and confirm that the Description field is set as 'Read-only'
- Log out, refresh the Request Type page and see that the Description field is no longer 'Read-only'
This requires the JSM project to be set with public access
The Description field is still set as 'Read-only' even for anonymous users
The Description field is not set as 'Read-only' for anonymous users
This uses a slightly different replication steps