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  1. SR for Jira - Development
  2. SRJIRA-6601

Behavior doesn't run in JSM Customer Portal for anonymous users (not logged in)

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Details

    • Bug
    • Status: To Do
    • Medium
    • Resolution: Unresolved
    • 7.13.0
    • None
    • Behaviours
    • 1.8

    Description

      When using Behaviours for JSM Customer Portal, it doesn't get triggered for anonymous users (not logged in). This prevents use cases such as for public users raising tickets in a JSM Portal with public access.

      Steps to Reproduce

      1. Create a new Behaviour and map it to JSM project and all Request Types
      2. Add Description field in and set it as 'Read-only'
      3. While logged in, go to the mapped Request Type and confirm that the Description field is set as 'Read-only'
      4. Log out, refresh the Request Type page and see that the Description field is no longer 'Read-only'
        This requires the JSM project to be set with public access

      Expected Behaviour

      The Description field is still set as 'Read-only' even for anonymous users

      Actual Behaviour

      The Description field is not set as 'Read-only' for anonymous users

      Demonstration

      BehaviourAnonUser.mp4
      This uses a slightly different replication steps

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            Unassigned Unassigned
            imazuki Irfan Mazuki
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            Dates

              Created:
              Updated: